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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brad Young

Brad Young

April 9, 2026

5  out of  5
rating by Brad Young
"Samuel was GREAT! He took the time to explain everything and I’m saving almost $100 a month on my auto insurance and $1000 on my home insurance! Thank you!!"
We responded:
"Brad, you were sure a pleasure to work with. Thank you for trusting us with your insurance needs. We appreciate your business. "
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Becca Sal

April 6, 2026

5  out of  5
rating by Becca Sal
"Update, I needed a declaration of insurance for my bank, Samuel took care of it immediately, for me. Fast and great customer service. what a breath of fresh air. (Original) Samuel reached out to me and offered me a great deal. I know this sounds cliche, but he literally saved me $100 a month. I’m appreciative that he reached out."
We responded:
"Thank you for trusting us with your car insurance needs. We really appreciate your business. Merry Christmas! "
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Aidan Morgensteren

April 6, 2026

5  out of  5
rating by Aidan Morgensteren
"Robby had called and followed up with me through a respectful manner. Eventually he helped me save $70 a month on my car insurance. Simple, easy and respectful. Would recommend."
We responded:
"Aidan, thank you for the awesome review. Robby is so great and such a blessing to our team. Thank you for trusting us with your insurance needs. "
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Alexis Vines

March 27, 2026

5  out of  5
rating by Alexis Vines
"Samuel is a great, he tries to help all of his customers be prepared for the future and I appreciate that so much!! He made the process so easy and I was in and out of his office in less than 30 minutes! I can not recommend Samuel enough!!"
We responded:
"Alexis, thank you for the kind words. You are awesome! "
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XeonGame

March 27, 2026

5  out of  5
rating by XeonGame
"Great broker, transparent and honest. Thank you!"
We responded:
"Thank you for trusting us with your insurance needs. We really appreciate your business. "
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Ryan Ramming

March 26, 2026

5  out of  5
rating by Ryan Ramming
"Samuel Robertson saved my family"
We responded:
"Ryan, thank you for the great review. We really appreciate it!"
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Allen Yott

March 25, 2026

5  out of  5
rating by Allen Yott
"Everyone with them for a little over a year.I enjoy being one of their clients its great experience"
We responded:
"Allen, thank you for the great review. We really appreciate your business. "
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Adrianne Hrebicek

March 19, 2026

5  out of  5
rating by Adrianne Hrebicek
"Robby Velardez was amazing! He took the time to provide quotes and answered all my questions. His follow up was outstanding. I never felt like he was pressuring me into buying the insurance policy. Thank You so much for the amazing help!"
We responded:
"Adrianne, thank you for the great review. We really appreciate your business. "
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Brandi Larson

March 13, 2026

5  out of  5
rating by Brandi Larson
"Robby was amazing to work with! Made things extremely easy and efficient!"
We responded:
"Brandi, we appreciate you sharing your experience and are always here to help with any insurance needs! "
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Laura Castillo

March 12, 2026

5  out of  5
rating by Laura Castillo
"Robbie was super helpful. He got me a good price on my auto insurance. It was nice doing business with him."
We responded:
"Laura, thank you for sharing your experience! We’re glad Robbie was able to help you with your auto insurance and make the process smooth! "
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Eric Casey

March 1, 2026

5  out of  5
rating by Eric Casey
"Samuel was able to help me improve coverage for my home and auto policies and reduce my premiums. He provided timely and knowledgeable guidance to help me move my coverage to State Farm. Highly recommend."
We responded:
"Eric, thank you so much for your kind review! We truly appreciate your recommendation and the opportunity to serve you!"
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Will McCoy

February 27, 2026

5  out of  5
rating by Will McCoy
"Robby made the process of getting insurance very easy and worked at my speed as he set up my policy!"
We responded:
"Will, thank you for the great review. Robby is a rockstar for sure. We appreciate your business. "
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Claudia Winters

February 27, 2026

5  out of  5
rating by Claudia Winters
"Samuel was so very professional and very knowledgeable! He took a load off my shoulders!"
We responded:
"Claudia, thank you for trusting us with your car insurance needs. We really appreciate your business. "
Profile photo of Angelique Trevino

Angelique Trevino

February 27, 2026

5  out of  5
rating by Angelique Trevino
"I cannot say enough good things about Samuel Robertson at the State Farm office in Lubbock, Texas. From the very beginning, he was professional, knowledgeable, and genuinely invested in helping our family—not just for today, but for the long term. Samuel lowered our car insurance, included our rental insurance, added life insurance, and even helped me set up a policy for my granddaughter so she can have an inheritance in the future. When my husband comes back to town, we plan to meet with him personally so he can also help us with 401(k) and retirement planning. Every single item on my checklist was handled—thoroughly and efficiently. He made the entire process easy, stress-free, and quick, while making us feel confident that our family is protected now and moving forward. When our boat and jet ski insurance expire, we will absolutely be adding them to this account as well. Samuel is someone you can truly trust to look out for your best interests. We’re grateful to have found an agent we can build a long-term relationship with and highly recommend him to anyone looking for exceptional service."
We responded:
"Angelique, I really appreciate this amazing review. This just made my day. Thank you for trusting with your insurance needs and planning for the future. Have a blessed day "
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Dowden Man

February 23, 2026

5  out of  5
rating by Dowden Man
"Samuel is extremely helpful, knowledgeable and passionate about helping his clients. He saved me money while doubling my coverage. Highly recommend!"
We responded:
"Dowden, I appreciate the great review. Thank you for trusting us with your insurance needs. "
Profile photo of Maritza Shoup

Maritza Shoup

February 19, 2026

5  out of  5
rating by Maritza Shoup
"They have an excellent customer service. I recommend anyone to do a policy with them."
We responded:
"Maritza, thank you for the great review. We really appreciate you trusting us with your car insurance needs. "
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Lea Ann Brown

February 19, 2026

5  out of  5
rating by Lea Ann Brown
"Samuel was extremely helpful to us, finding us the best coverage for our insurance needs. We highly recommend his services."
We responded:
"Lea Ann, thank you for the great review. I really appreciate it. Thank you for trusting us with you car and home insurance needs. "
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Jorge Hirmas

February 17, 2026

5  out of  5
rating by Jorge Hirmas
"Samuel was a true professional. He responded to my call and understood my insurance needs and delivered a quote for my home and vehicle that was competitive, fair and worked to answer my questions and we closed the deal. Highly recommend him and State Farm"
We responded:
"Jorge, thank you for trusting us with your house and car insurance needs. We appreciate your business. "
Profile photo of Lisa Lewis

Lisa Lewis

February 16, 2026

5  out of  5
rating by Lisa Lewis
"Samuel made this super straightforward and easy for me. I look forward to working with him. This is how insurance should be."
We responded:
"Wow, I really appreciate this great review. We really try our best to do a great job. Thank you for trusting us with your home and car insurance needs. "
Profile photo of Adriana

Adriana

February 11, 2026

5  out of  5
rating by Adriana
"Great people, great prices, awesome customer service. I am so grateful for you helping my family and I save money!"
We responded:
"Adriana, thank you for the great review. So glad to have you as a customer, I really appreciate your business. "
Profile photo of Camelia W

Camelia W

February 11, 2026

5  out of  5
rating by Camelia W
"Great experience! Working with Samuel was easy, clear, efficient. I can wholeheartedly recommend working with him for good rates and easy, clear communication."
We responded:
"Camelia, thank for the great review. We appreciate your business. "
Profile photo of Jennifer Byrd - The Water Girl

Jennifer Byrd - The Water Girl

February 10, 2026

5  out of  5
rating by Jennifer Byrd - The Water Girl
"Samuel is fantastic. He took excellent care of me for my homeowner and auto insurance policies. His attention to detail and thorough explanation on the policies was fantastic and helpful. He made the whole process easy and we are very happy!"
We responded:
"Jennifer, I really appreciate the kind words. Thank you so much for trusting us with your house and car insurance. We appreciate your business. "
Profile photo of Sam Scheevel

Sam Scheevel

February 9, 2026

5  out of  5
rating by Sam Scheevel
"Thanks Samuel!"
We responded:
"Sam, thank you for trusting us with your car and home insurance needs. We appreciate your business. "
Profile photo of Jake Anglin

Jake Anglin

February 6, 2026

5  out of  5
rating by Jake Anglin
"Sam easily saved my wife and I $100 a month on Auto Insurance. All I had to do was answer about 3 phone calls. There aren’t many more professional than him!!"
We responded:
"Jake, thank you for trusting us with your car and home insurance. We really appreciate your business. "
Profile photo of Hazel Simonton

Hazel Simonton

January 30, 2026

5  out of  5
rating by Hazel Simonton
"Samuel was amazing with getting our policies set up and explaining every detail of our coverage. I cannot recommend a better agent!"
We responded:
"Hazel, thank you for the great review. We really take a lot of pride in making sure people understand their insurance coverage. Thank you for trusting us with your insurance needs. We really appreciate your business. "